Products
If you have any questions, please contact our support team. Do not forget to include your order or invoice number in the email, so we can quickly look up your details.
Frequently Asked Questions
Yes! We always include the required bolts and nuts for mounting the rigs, monitor mounts, and accessories.
No, unfortunately, we do not have this option available anymore.
No, the plates cannot be removed or packs modified. Plate production is our major bottleneck and to avoid any hold-ups we assemble the kits all together with the plates in advance.
No, we are not able to modify the product kits that are available in our offer. However, you can order additional custom profiles to meet your specific requirements.
Yes. Our aluminum profiles are quite rigid, and the weight limit for even the slimmest profile (40x40) far surpasses the human weight.
To choose the right sim racing seat size, consider your body type and comfort preferences. Keep in mind that bucket seats are tighter than standard car seats, so for extra comfort, we recommend XXL size or reclining seats. Check the seat's specifications and dimensions chart.
No, you need to order them separately. Depending on the seat type, you need either the side brackets or the seat slider. Email our support if you need any additional info.
Most bucket and recliner seats can be mounted on our rigs. Please consult manuals for specific rigs and if the width of the cross-member profile is wider than the distance between left and right mounting holes, your seat will fit.
One set is enough for lighters rigs, but we would recommend two sets for heavier drivers/rigs.
One or two sets of cable clips would be more than fine.
No, you can attach either the caster wheels or the sim feet to your cockpit or (stand-alone) monitor mounts.
No. The EVO holder needs to be mounted to the back of the horizontal profile that holds the EVO wheeldeck bracket. When the Podium DD mount is added, both the wheel deck bracket and profile need to be removed. Therefore, the EVO monitor holder cannot be used with the Podium brackets set.
Check out the VESA size of your monitor and compare it with the plate we ship with our packs. Also, check the product page with the specification. There, you'll find the monitor size that a specific monitor mount can support. If you still need some suggestions for your monitor setup, send an email to our support.
You can mount Fanatec CSW wheels on both front and wheel deck mount. However, the front mount is not officially supported by Fanatec.
As soon as our stock refills. If we do not expect the product to become available in more than a week, we will put a notification on the product page with the ETA.
Orders and Payments
If you have any questions, feel free to drop us an email. Do not forget to include your order or invoice number in the email, so we can quickly look up your details.
Frequently Asked Questions
It takes anywhere from 2-5 business days for your order to be prepared to get ready for shipment. Transit time is after that, and is dependent on how far you are located from our fulfillment center in Pennsylvania. We ship via FedEx Ground or UPS Ground. However, lead times will be extended during peak sales and busy seasons. If your order contains items with longer lead times, all products in the order will be shipped together once they are all available and ready. For more precise waiting time for a specific product, please refer to the product page or send us a message.
Yes! Once your order has been packed, an email with a tracking reference will be sent to you. If you have not received the tracking reference and your order has been shipped, just contact our support team for assistance.
No, unfortunately this is not possible.
If the order has not shipped yet, please contact us and let us know what needs to be changed. Please be aware that your order might leave the packing facility before we get a chance to reply to your email, so plan your order carefully.
Discounts are guaranteed during the Black Friday sales!:)
Discounts, coupons, and other promotions usually can’t be combined, and each promotion is valid for one single order.
If your order has not been shipped yet, you can cancel it by contacting us, and we will process the cancellation as soon as possible.
After your order has been shipped you can only reject the delivery. When we receive the products back, we will process the refund. Even in this case, please inform our team about the cancellation of the order.
Shipping and Delivery
We have a list of commonly asked questions about our shipping process that can help clear things up for you. If there's anything else you're unsure about, just shoot us an email!
Frequently Asked Questions
To get a shipping estimate, simply add your items to the cart and enter your address during checkout. We will provide a shipping cost based on your location and the products you have chosen.
The estimated transit time for your shipment is typically between one to five business days, which may vary based on how far you are located from our fulfillment center in Pennsylvania. To determine the expected delivery date, please refer to your tracking information.
Please contact your local carrier and contact our support team immediately. The shipping company will investigate the issue, which takes approximately 15 business days. We understand that issues can be frustrating, but we are here to help you resolve them.
Make sure to check all the boxes for smaller items, and let our customer support know right away if anything is missing. Sending us pictures of the received items would be super helpful, too! That way, we can quickly figure out what is missing and sort things out for you.
Please note that some minor imperfections may occur from the manufacturing process, however this does not affect the performance or durability of the products.
However, if you receive a damaged package with a damaged product inside, please contact us within 14 days of delivery at info@sim-lab.eu, attaching photos of the package and product.
Returns and Refunds
Our goal is for you to love our products! If there is anything that is not quite right, contact us and we will do our best to resolve the issue.
Frequently Asked Questions
Yes, to ensure a successful return and a full refund, please make sure that the products are unused and returned in their original condition within 14 days of delivery. Always contact our customer support to inform them about planned return and follow their required steps.
Yes, you will be responsible for covering the cost of return shipping.
Yes, please pack the product safely in its original box to ensure it is protected from any potential damage during transit.
Preferably, yes. To streamline the return process, please contact us. We will provide you with the return ID code, which we will ask you to write on the box.
You can find it below:
PA NRI DISTRIBUTION, INC.
2325 Newlins Mill Rd
Bldg E, Easton, PA 18045
We offer a full refund for products returned to our warehouse in mint condition, provided that the return is initiated within 14 days of delivery. It should be indicated that Sim-Lab is not responsible for any fees charged by banks when payments are made in foreign currencies. Once the returned products are received, it typically takes around two to three business days for them to be inspected. Our customer support team will send you an email to notify you when the refund has been processed back to the original form of payment. Note that funds may take 3-10 business days to post on your bank or credit card statement, depending on your financial institution.
Once a product is mounted or used, it cannot be returned or fully refunded since it's no longer in its original condition.
Miscellaneous
Still have questions or concerns? No worries! Our customer support team is available Monday through Friday and is happy to help.
Frequently Asked Questions
Yes, we do! Check out our affiliate page for more info.
Join our affiliate program!:)
Please send your email to sales@sim-lab.eu. Just a heads up, we kindly ask that you include some information about your company in the email. Unfortunately, we won't be able to reply to emails without any company information.
You can do so by visiting the following link.