Product Questions
Frequently Asked Questions
Yes! We always include the required bolts and nuts for mounting the rigs, monitor mounts, and accessories.
No, unfortunately, we do not have this option available anymore.
No, the plates cannot be removed or packs modified. Plate production is our major bottleneck and to avoid any hold-ups we assemble the kits all together with the plates in advance.
No, the profile dimensions in the prepacked kits cannot be changed or customized.
Yes. Our aluminum profiles are quite rigid, and the weight limit for even the slimmest profile (40x40) far surpasses the human weight.
Seat choice depends on your body type and comfort preference.
Bucket seats fit tighter than standard automotive seats, so larger drivers may prefer XXL bucket seats or reclining models. Always review the seat dimensions and size charts provided on the product page to ensure proper fit before ordering.
The seat dimensions chart can be found within the product photos on the product page.
No. Seats are sold separately from mounting hardware.
Depending on the seat type, you will need either side brackets, seat sliders, or both. If you are unsure which components are required for your rig and seat combination, contact support for compatibility confirmation.
Most bucket and recliner seats can be mounted on our rigs. Please consult manuals for specific rigs and if the width of the cross-member profile is wider than the distance between left and right mounting holes, your seat will fit.
One set is enough for lighters rigs, but we would recommend two sets for heavier drivers/rigs.
One or two sets of cable clips would be more than fine.
No, you can attach either the caster wheels or the sim feet to your cockpit or (stand-alone) monitor mounts.
Check the VESA size of your monitor and compare it with the plate we ship with our monitor mounts.
Also, check the product page for specifications. We list the monitor size that each specific monitor mount can support.
If you still need suggestions for your monitor setup, send an email to our support team.
Products become available again as soon as our stock is refilled.
We encourage you to click the "Notify Me When Available" button on products you are interested in, and we will send you an email as soon as the product is back in stock.
California Proposition 65 warnings are legally required for products sold or distributed in the U.S. state of California and do not indicate that Sim-Lab products are unsafe.
All Sim-Lab products comply with applicable European Union safety regulations, including REACH and RoHS where relevant, and no harmful exposure is expected during normal and intended use.
Orders & Payments
Frequently Asked Questions
It takes anywhere from 2-5 business days for your order to be prepared to get ready for shipment. Transit time is after that, and is dependent on how far you are located from our fulfillment center in Pennsylvania. We ship via FedEx Ground, UPS Ground, OnTrac and USPS. However, lead times will be extended during peak sales and busy seasons. If your order contains items with longer lead times, all products in the order will be shipped together once they are all available and ready. For more precise waiting time for a specific product, please refer to the product page or send us a message.
Yes! Once your order has been packed, an email with a tracking reference will be sent to you. If you have not received the tracking reference and your order has been shipped, just contact our support team for assistance.
No, unfortunately this is not possible.
If the order has not shipped yet, please contact us and let us know what needs to be changed. Please be aware that your order might leave the packing facility before we get a chance to reply to your email, so plan your order carefully.
We guarantee discounts during our Black Friday sales! We also run occasional promotions throughout the year. To stay informed about flash sales and special offers, we recommend subscribing to our newsletter.
Discounts, coupons, and other promotions usually can’t be combined, and each promotion is valid for one single order.
If your order has not been shipped yet, you can cancel it by contacting us, and we will process the cancellation as soon as possible.
After your order has been shipped you can only reject the delivery. When we receive the products back, we will process the refund. Even in this case, please inform our team about the cancellation of the order.
Shipping & Delivery
Frequently Asked Questions
To get a shipping estimate, simply add your items to the cart and enter your address during checkout. We will provide a shipping cost based on your location and the products you have chosen.
The estimated transit time for your shipment is typically between one to five business days, which may vary based on how far you are located from our fulfillment center in Pennsylvania. To determine the expected delivery date, please refer to your tracking information.
Please contact your local carrier and contact our support team immediately. The shipping company will investigate the issue, which takes approximately 15 business days. We understand that issues can be frustrating, but we are here to help you resolve them.
Make sure to check all the boxes for smaller items, and let our customer support know right away if anything is missing. Sending us pictures of the received items would be super helpful, too! That way, we can quickly figure out what is missing and sort things out for you.
Please note that some minor imperfections may occur from the manufacturing process, however this does not affect the performance or durability of the products.
However, if you receive a damaged package with a damaged product inside, please contact us within 14 days of delivery at info@sim-lab.eu, attaching photos of the package and product.
Returns & Warranty
Frequently Asked Questions
Yes, to ensure a successful return and a full refund, please make sure that the products are unused and returned in their original condition within 14 days of delivery. Always contact our customer support to inform them about planned return and follow their required steps.
Yes, you will be responsible for covering the cost of return shipping.
Yes, please pack the product safely in its original box to ensure it is protected from any potential damage during transit.
You can find it below:
PA NRI DISTRIBUTION, INC.
2325 Newlins Mill Rd
Bldg E, Easton, PA 18045
All Sim-Lab products include a standard manufacturer’s warranty covering defects in materials and workmanship under normal use.
Warranty duration varies by product type and region. Each product is fully tested and quality-checked before shipping. Coverage starts from the original purchase date and requires valid proof of purchase.
To start a warranty claim or request after-sales support, contact Sim-Lab customer support.
Please provide your order number, a clear description of the issue, and photos or videos if applicable. Our team will review your case, assist with troubleshooting if needed, and advise on the next steps for repair, replacement, or inspection.
We offer a full refund for products returned to our warehouse in mint condition, provided that the return is initiated within 14 days of delivery.
It should be indicated that Sim-Lab is not responsible for any fees charged by banks when payments are made in foreign currencies. Once the returned products are received, it typically takes around two to three business days for them to be inspected. Our customer support team will send you an email to notify you when the refund has been processed back to the original form of payment. Note that funds may take 3-10 business days to post on your bank or credit card statement, depending on your financial institution.
Once a product is mounted or used, it cannot be returned or fully refunded since it's no longer in its original condition.
Miscellaneous
Frequently Asked Questions
Yes, we do! Check out our affiliate page for more info.
We encourage you to first join our affiliate program as a first step into working with the Sim-Lab brand!
Please send your email to sales@sim-lab.eu. Just a heads up, we kindly ask that you include some information about your company in the email. Unfortunately, we won't be able to reply to emails without any company information.
You can do so by visiting the following link.